Unified Communications is an intelligent and scalable way to deliver integrated services like conferencing, email, and voice from one central location. InterCall and West deliver Unified Communications as a Service (UCaaS) which consists of four components:
Building a successful Unified Communications platform
1. Start with a World-Class Network
Deploy a network that’s optimized for real-time communication. We manage the network for you including redundancy and monitoring. It’s the foundation for transforming the way you do business.
- Network Infrastructure
- Network Management
- QoS Management
- Threat Management
2. Give Your Workforce a Voice
Deploy global voice services without an on-site PBX. Or expand your existing hardware without costly new infrastructure. We simplify voice services and enable mobility and scalability from home offices to high volume contact centers.
- Mobile Integration
- Contact Center
3. Integrate Email, Voice Mail & Fax
Email will always be your main source of communication. So wouldn’t it be great to access your voice mail and faxes from a single inbox? We make it easy with familiar interfaces and add IM and presence as well so your workers are more connected than ever.
- Voice Mail
- IM & Presence
4. Collaborate from Anywhere
Bring your dispersed workforce together like never before with virtual meetings, conference calls, file sharing and even video. We provide the virtual meetings rooms where things get done.
- Audio Conferencing
- Web Conferencing
- Video Conferencing