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West Implements Single Sign On (SSO)

West Implements Single Sign On (SSO)

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Stopping the Communications Madness remains a key goal for West.  Finding ways to make the management and deployment of unified communications tools simpler underlies all that we do.  Today we’re announcing availability of single sign on (SSO) capability for West’s MaxxPoint customer care portal.  But this is no plain old SSO option.  West is partnering […]

Ensure Your VoIP Solutions Infrastructure is Fully Optimized

Ensure Your VoIP Solutions Infrastructure is Fully Optimized

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As more businesses than ever are moving away from their traditional PBX and toward comprehensive VoIP solutions, it has become vital for companies to ensure their network infrastructure is brought up-to-date to accommodate and optimize voice signals over data lines.  This transition to VoIP solutions over traditional on-premises PBX systems, with an industry growth rate […]

The Pros and Cons of Unified Communications in 2015

The Pros and Cons of Unified Communications in 2015

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Before jumping right into a comparison of the advantages and disadvantages of a Unified Communications (UC) implementation, let’s take a moment to define UC and the facets it includes.  Unified Communications (UC) is commonly defined as the integration of real-time enterprise communication services with non-real-time communication services like unified messaging (email, fax, integrated voicemail, and […]

PBX Systems vs Office 365

PBX Systems vs Office 365

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Evolving from the Bell key telephone system from the 1930s is the modern PBX or VoIP business telephone system of today.  Many companies still have an on-premises PBX phone system, although there are a variety of factors that are driving these companies to look to the cloud for many of their communications services.  Sometimes that […]

7 Key Terms for Understanding Unified Communications

7 Key Terms for Understanding Unified Communications

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When researching available options for an enterprise phone system, it helps to have a handle on the terms and options available.  Moreover, understanding what choices are offered as part of today’s Unified Communications (UC) solutions is a crucial part of the evaluation process.  Following are some commonly referenced UC terms that often arise when discussing […]

West Acquires Magnetic North

West Acquires Magnetic North

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Recently announced, West Corporation has acquired Magnetic North, a UK-based innovator in hosted contact center and UCaaS solutions.  Magnetic North, www.magneticnorth.com, was originally a successful premises-based contact center platform provider that converted to a cloud-based service delivery model in 2008 and has since gone on to develop several extraordinary cloud-solutions. The acquisition of Magnetic North […]