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Unified Communications as a Step towards Lean Operations

Unified Communications as a Step towards Lean Operations

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Most would agree that a common business goal for organizations that want to thrive is to enact lean operations.  In other words, these businesses embrace a strategy of producing the best quality output while utilizing the least amount of resources.  In a typical day’s worth of communications with our team, customers, vendors, and others, it’s […]

West Awarded 2015 INTERNET TELEPHONY TMC Labs Innovation Award

West Awarded 2015 INTERNET TELEPHONY TMC Labs Innovation Award

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TMC, a global, integrated media company, has named VoiceMaxx CE as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner presented by INTERNET TELEPHONY magazine. The INTERNET TELEPHONY TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The awards are bestowed to those companies demonstrating ground-breaking […]

Considerations Needed for SIP Trunking

Considerations Needed for SIP Trunking

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Enterprises that are ready to upgrade their phone systems have a variety of options and setups from which to choose.  One of the “buzz phrases” you may have heard about is trunking – or more specifically SIP trunking.  But what does this phrase mean and how can it become part of your new and improved […]

Cisco HCS vs. VoiceMaxx CE (VoiceMaxx CE = HCS Wrapped in Value)

Cisco HCS vs. VoiceMaxx CE (VoiceMaxx CE = HCS Wrapped in Value)

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Cisco Hosted Collaboration Solution (HCS) is a group of products that allows Cisco partners to provide Cisco collaboration options to their customers in a subscription or “as a service” offering.  The end result is a partnership between Cisco and various service providers – like West IP Communications and their VoiceMaxx CE product – who can […]

The 7 Common Myths of Enterprise VoIP Migration

The 7 Common Myths of Enterprise VoIP Migration

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As more and more enterprise-scale companies are discovering, there are many benefits to migrating their existing telephony system to a Voice over IP (VoIP)-based system.  In essence, IP PBX technology enables the convergence of voice and data networks, whereby voice just becomes another application on the data network. Upgrading to IP-PBX technology provides enhancements to […]

The Importance of E911 Services

The Importance of E911 Services

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Recent tragic events occurring within organizations where E911 services have not been proactively addressed has led the Federal Communications Commission (FCC) to issue a Notice of Inquiry regarding Multi-Line Telephone Systems.   This action follows the devastating impact many of these networks experienced as a result of the unanticipated “derecho” storm in June of 2012. A […]