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Customer Service and the Future of PBX Systems

Customer Service and the Future of PBX Systems

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Customers today expect to connect with businesses instantly and in a variety of ways.  They want to ask product questions, follow-up on warranty repairs, or type their comments about your products or services using their smartphone or tablet through the channel of their choice.  It might be via email, instant messaging, social media, or even […]

How Unified Communications can Benefit Disaster Recovery

How Unified Communications can Benefit Disaster Recovery

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So you’re back in the company warehouse, pulling some samples to be shipped, and you suddenly notice water pouring in near the shipping/receiving door due to a burst pipe.  Management offices are on the other side of the building and the only phone nearby is the cell phone in your hand.  What do you do? […]

Which VoIP Phone System is the Right Fit for your Enterprise?

Which VoIP Phone System is the Right Fit for your Enterprise?

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A comparison of Hosted and On-Premises VoIP Phone Systems Selecting a new phone system for your business may seem like an overwhelming task.  However, analyzing several key points of comparison between hosted (off-site) phone systems and (on-site) on-premises systems can relieve the stress of this task and allow your enterprise to make an informed decision […]

Improving Workflows for the Enterprise through Unified Communications

Improving Workflows for the Enterprise through Unified Communications

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One of the biggest complaints I have heard from employees, throughout every company I’ve ever worked with, is how frustrating it is when the workflow process is interrupted, or slows down due to a delay in responses or next steps in the process.  As such, most companies are continually looking for ways to either eliminate […]

Big Business Still Learning About the Cloud

Big Business Still Learning About the Cloud

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Survey Finds Misperceptions about Security, Costs Slowing Adoption While it seems “The Cloud” has been a long-term trend in IT, there remain many myths about how it works and what advantages it holds. The fact is that many businesses still remain hesitant to implement fully-hosted solutions within their organization, specifically for functions like unified communications […]

The Future of Unified Communications

The Future of Unified Communications

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Unified Communications (UC) is defined as the integration of real-time enterprise communication services like instant messaging/chat, presence, voice/VoIP, mobility features, audio, video, and web conferencing, desktop sharing, and more, with non-real-time communication services like unified messaging (integrated voicemail, email, SMS, and fax).  UC is the conglomeration of products that provide a consistent user-interface and experience […]