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Cloud Makes Collaboration Work

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By Melanie Turek, Vice President, Research, Frost & Sullivan When Frost & Sullivan recently surveyed more than 1,000 IT decision makers in the U.S. and Europe, one of their biggest concerns about unified communications and collaboration tools focused on cost and complexity. More than half of all respondents say that complying with new regulatory requirements […]

Softphones Changing The Way We Communicate

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By Melanie Turek, Vice President, Research, Frost & Sullivan   The Rise of the Softphone Frost & Sullivan research shows that business-grade softphones, tablets, and UC clients are expected to experience the most significant increase in demand over the next three years. In a recent survey of more than 1,000 IT decision makers in the […]

DIY Isn’t Just for Home Improvements

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Written by Marcus Schmidt Years ago, Bob Villa started the ‘do it yourself’ craze with home improvements. As technology has progressed, we’ve become accustomed to being able to do all kinds of things on our own, regardless of how handy we are. From checking out at the grocery store to using the airline kiosk at […]

Peering into a Better Customer Experience

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written by Marcus Schmidt If you are like many IT leaders, your network has evolved in response to significant changes in your operating environment: integration of acquisitions, geographic expansion and the organic growth in your organization’s bandwidth requirements. Over the years, it has probably come to resemble a patchwork quilt, just like old great-aunt Gladys […]

Web Conferencing Surpassing Audio and Video-only Solutions

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By Melanie Turek, Vice President, Research, Frost & Sullivan As the workplace continues to change, the communications technology companies give their employees must change, too. A recent survey of more than 1,000 IT decision makers from the United States and Europe reveals that, on average, more than one third of employees work either remotely or […]

Cloud-Based Unified Communications – Still a Hot Technology in 2014

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So by now you’ve probably heard about Unified Communications (UC) and maybe your organization has added some UC functions into your telecommunications infrastructure.  In 2009, it seemed like many organizations were gearing up to jump on the UC bandwagon.  But the question now – is UC still gaining in popularity in its rate of adoption […]