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Web Conferencing Surpassing Audio and Video-only Solutions

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By Melanie Turek, Vice President, Research, Frost & Sullivan As the workplace continues to change, the communications technology companies give their employees must change, too. A recent survey of more than 1,000 IT decision makers from the United States and Europe reveals that, on average, more than one third of employees work either remotely or […]

Cloud-Based Unified Communications – Still a Hot Technology in 2014

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So by now you’ve probably heard about Unified Communications (UC) and maybe your organization has added some UC functions into your telecommunications infrastructure.  In 2009, it seemed like many organizations were gearing up to jump on the UC bandwagon.  But the question now – is UC still gaining in popularity in its rate of adoption […]

West: a Leader in Gartner’s 2014 Magic Quadrant for UCaaS

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For us at West, scoring a 3-peat by retaining our position as a leader in Gartner’s 2014 Magic Quadrant for UCaaS for a third consecutive year serves as important proof that we are still on the right path.  The Unified Communications as a Service (UCaaS) market continues to evolve very rapidly, and any data that shows you’re on the […]

What’s “UC”? Many IT Decision Makers Just Don’t Know

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By Melanie Turek, Vice President, Research, Frost & Sullivan The term “unified communications” (UC, for short) has been around for almost a decade, so you’d think by now most people know what it means—especially if they are employed in IT. But recent research from Frost & Sullivan shows that many IT managers still do not […]

Top 10 Signs Your Enterprise is Ready for Unified Communications

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Unified Communications are the enterprise’s lifeline in today’s business environment where speed, flexibility and clear communication can make or break the bottom line. But how do you know that your enterprise is ready for a true unified communications strategy. Whether it’s your network infrastructure, how it’s managed, or how your employees can access their critical […]

The Evolution Towards Lean IT Supported by Unified Communications as a Service

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The adoption of lean operations is a thirty year movement that has overtaken all industries and all functions.  Streamlining for efficiency, cost, and speed has allowed organizations to compete more successfully on a global scale; it’s allowed companies to bolster profits through cost reduction; and it has allowed organizations to be far more nimble than […]