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West: a Leader in Gartner’s 2014 Magic Quadrant for UCaaS

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For us at West, scoring a 3-peat by retaining our position as a leader in Gartner’s 2014 Magic Quadrant for UCaaS for a third consecutive year serves as important proof that we are still on the right path.  The Unified Communications as a Service (UCaaS) market continues to evolve very rapidly, and any data that shows you’re on the […]

What’s “UC”? Many IT Decision Makers Just Don’t Know

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By Melanie Turek, Vice President, Research, Frost & Sullivan The term “unified communications” (UC, for short) has been around for almost a decade, so you’d think by now most people know what it means—especially if they are employed in IT. But recent research from Frost & Sullivan shows that many IT managers still do not […]

Top 10 Signs Your Enterprise is Ready for Unified Communications

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Unified Communications are the enterprise’s lifeline in today’s business environment where speed, flexibility and clear communication can make or break the bottom line. But how do you know that your enterprise is ready for a true unified communications strategy. Whether it’s your network infrastructure, how it’s managed, or how your employees can access their critical […]

The Evolution Towards Lean IT Supported by Unified Communications as a Service

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The adoption of lean operations is a thirty year movement that has overtaken all industries and all functions.  Streamlining for efficiency, cost, and speed has allowed organizations to compete more successfully on a global scale; it’s allowed companies to bolster profits through cost reduction; and it has allowed organizations to be far more nimble than […]

UC as A Step Toward Lean Operations

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The emergence of Unified Communications (the integration of multiple modes of voice, video, web, and text-based communications) has fundamentally altered the employee productivity landscape. The amount of benefit an organization realizes through the deployment of UC, however, varies widely. Companies that have fully leveraged the potential of UC solutions have approached the deployment with a […]

Cisco Cloud Partner of The Year – 2 Years Running!

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Another Cisco Partner Summit is in the books, and there were many interesting items that came out of it. Of course, the big news that had everyone talking was Cisco InterCloud, a network of clouds that could potentially reshape the industry. How it will all play out remains to be seen, in terms of enterprise […]