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DIY Isn’t Just for Home Improvements

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Written by Marcus Schmidt Years ago, Bob Villa started the ‘do it yourself’ craze with home improvements. As technology has progressed, we’ve become accustomed to being able to do all kinds of things on our own, regardless of how handy we are. From checking out at the grocery store to using the airline kiosk at […]

Peering into a Better Customer Experience

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written by Marcus Schmidt If you are like many IT leaders, your network has evolved in response to significant changes in your operating environment: integration of acquisitions, geographic expansion and the organic growth in your organization’s bandwidth requirements. Over the years, it has probably come to resemble a patchwork quilt, just like old great-aunt Gladys […]

Web Conferencing Surpassing Audio and Video-only Solutions

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By Melanie Turek, Vice President, Research, Frost & Sullivan As the workplace continues to change, the communications technology companies give their employees must change, too. A recent survey of more than 1,000 IT decision makers from the United States and Europe reveals that, on average, more than one third of employees work either remotely or […]

Cloud-Based Unified Communications – Still a Hot Technology in 2014

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So by now you’ve probably heard about Unified Communications (UC) and maybe your organization has added some UC functions into your telecommunications infrastructure.  In 2009, it seemed like many organizations were gearing up to jump on the UC bandwagon.  But the question now – is UC still gaining in popularity in its rate of adoption […]

West: a Leader in Gartner’s 2014 Magic Quadrant for UCaaS

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For us at West, scoring a 3-peat by retaining our position as a leader in Gartner’s 2014 Magic Quadrant for UCaaS for a third consecutive year serves as important proof that we are still on the right path.  The Unified Communications as a Service (UCaaS) market continues to evolve very rapidly, and any data that shows you’re on the […]

What’s “UC”? Many IT Decision Makers Just Don’t Know

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By Melanie Turek, Vice President, Research, Frost & Sullivan The term “unified communications” (UC, for short) has been around for almost a decade, so you’d think by now most people know what it means—especially if they are employed in IT. But recent research from Frost & Sullivan shows that many IT managers still do not […]