One article that is very much worth reading for anyone consider a migration to the cloud is Avaya’s Eleven Communications Trends for 2011. Released just before the New Year, the document outlines some of the key movements happening in the enterprise communications industry, from cloud communications to social media. Given our connection with Avaya, we were excited to read numbers 4 & 5:

4. SIP powers up small and medium enterprises. In the past several years, large businesses have begun to substantially reduce communications costs and complexity by unifying voice, data and video with Session Initiation Protocol (SIP) technology. But for small and mid-size enterprises, SIP’s costs have outweighed its benefits. Today that’s no longer the case. New Internet Protocol (IP) office systems are reaching the marketplace that extend the simplicity, flexibility and cost efficiency of SIP to smaller businesses, some of which will find new, creative ways to use this transformative technology.

5. Communications takes to the cloud. Cloud computing-based services for the enterprise are rapidly expanding beyond back-office processing and document management services to critical customer-facing business functions. Contact center operators will begin to capitalize on the efficiency and flexibility offered by software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS) technologies.

Smoothstone is a Gold level member of the Avaya DevConnect program. Smoothstone´s participation in this program demonstrates that our innovative voice solutions are compatible with Avaya´s IP Communications platforms. Smoothstone Engineers work directly with Avaya´s testing team to ensure adherence to industry standards and interoperability between our high–quality voice services and their leading IP PBX platforms. We also offer SIP trunking to Avaya unified communications environments.


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