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CompTIA: Managed services prices fall, usage rises

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The newly released “Trends in Managed Services” study from CompTIA shows that managed services adoption is being fueled by customers saving money. The study found that customers that rely on MSPs for some or all of their IT needs are reaping significant annual costs savings. Here are some other notable findings:

  • 46% of firms have trimmed their annual IT expenditures by 25 percent or more as a result of their shift to managed services, including…
  • 13% that have slashed annual IT expenditures by 50 percent or more on the IT functions they are outsourcing
  • 50% of organizations have saved between 1 percent and 24 percent in IT costs annually on what they have moved to an MSP-managed environment

For more on this study, see the original article on Channel Partners.

To learn how managed communication services can save your company money, contact us.

Call centers follow enterprises into the cloud

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In a recent blog post, T1 Rex’s John Shepler makes a case as to why contact centers are follow the lead of enterprises and adopting cloud-based voice services. As a provider of network connectivity, Shepler highlights the Smoothstone ControlMaxx hosted contact center, which gives enterprises the tools they need to run distributed contact centers via the cloud.

The entire blog post can be read on T1 Rex’s blog, Telexplainer.

Smoothstone adds MaxxUM and MaxxBridge to Unified Communications portfolio

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Smoothstone has added two new conferencing and collaboration solutions to its Unified Communications portfolio – MaxxUM and MaxxBridge.

Smoothstone MaxxUM is a web-based collaboration solution that combines audio, web and video conferencing into a single system. MaxxUM integrates with everyday business tools like calendaring systems and instant messaging clients, allowing users to share files, collaborate on projects in real time and increase productivity.

For audio-only meetings, MaxxBridge is a voice conferencing solution that quickly and easily brings you and your colleagues together to meet business objectives. It does not require reservations or operators, giving users the ability to quickly start meetings, invite participants and provide complete control of conference commands.

The two applications were designed to be integrated into one powerful conferencing solution, with the ability to control MaxxBridge audio conferencing from the MaxxUM web application. You can also quickly and seamlessly move from a MaxxBridge audio meeting into a MaxxUM meeting without ending the call.

These two solutions provide the performance, reliability and flexibility associated with cloud-based solutions combined with the service and support you expect from Smoothstone. As hosted solutions, they both allow users to initiate instant cloud-based meetings without having to manage the applications themselves.