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Execution of a UC Strategy Requires Partnership

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The successful deployment of a unified communications solution requires a true partnership.  An effective partnership leverages the expertise and knowledge of both parties focused on a shared objective.  At West IP Communications, we have enjoyed a long history of client relationships based on trust and mutual respect.  Because continued communications is essential to a business, […]

Disruption, Doom and Disaster recovery for IT

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NASDAQ recently experienced a 3-hour disruption in trading due a network failure. If that doesn’t highlight the critical need for a disaster recovery plan, I’m not sure what would.  Can you imagine the organizational turmoil that resulted from this?  When NASDAQ isn’t trading, that results in millions of dollars of lost revenue.  Even if your […]

Best Practices in Migrating to UC

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Sometimes the difference between a successful Unified Communications deployment and a truly transformative change to the organization lies in the use of just a few best practices. We’ve seen how many different organizations tackle this migration and I’d like to share 3 practices that stack the deck in your favor. A comprehensive UC strategy incorporates […]

Four Signs you Should Consider Moving to a Cloud-Based Communications Solution

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While many business technologies seem to be racing headlong into the cloud these days, one area that has been slower to change is tele-communications. Whether you’re talking about direct calls between two individuals, conferences between several co-workers, or large-scale webcasts to the entire organization, the communications function is so core to the way business is […]

West IPC to Participate On VCIG Live! Panel

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Bob Wise, Executive Vice President of West IP Communications, will be participating on an industry panel event for the Visual Communications Industry Group (VCI-Group) this Thursday, September 19th, 2013 at 1 pm ET. This interactive session will focus on Unified Communications strategies. Do you need to partner with a single large vendor to achieve your […]

Who is contacting your contact center?

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When most people think of contact centers, they think of consumers calling into sales or customer service agents.  Those same consumers might be chatting with agents on-line, or communicating through any number of different channels.   These are all business-to-consumer (B2C) scenarios, and while they are spot on, many people might miss whole other audiences that […]