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West Acquires Magnetic North

West Acquires Magnetic North

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Recently announced, West Corporation has acquired Magnetic North, a UK-based innovator in hosted contact center and UCaaS solutions.  Magnetic North, www.magneticnorth.com, was originally a successful premises-based contact center platform provider that converted to a cloud-based service delivery model in 2008 and has since gone on to develop several extraordinary cloud-solutions. The acquisition of Magnetic North […]

Tech Debates of 2015: Integrated Messaging v.s. Unified Messaging

Tech Debates of 2015: Integrated Messaging v.s. Unified Messaging

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So it’s nearly 2016 and the debate continues…which is a better choice for my enterprise, Integrated Messaging or Unified Messaging?  These phrases are very similar and are often confused with one another or mistakenly used interchangeably.  Let’s start by defining each of these terms and then we’ll compare and contrast their similarities and differences.   […]

5 Enterprise VoIP Trends to Watch in 2016

5 Enterprise VoIP Trends to Watch in 2016

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As VoIP implementations continue to grow in flexibility, customization, and integration, so does their relevance in the marketplace.  As we look to the coming year, the emergence of several trends related to VoIP are becoming more apparent; together they reveal the direction VOIP is heading.  While VoIP is growing and expanding in myriad ways, we […]

A Deep Dive into Understanding Unified Messaging

A Deep Dive into Understanding Unified Messaging

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Unified Messaging: An Overview By now most people have at least heard of Unified Messaging, whether or not they have experienced and utilized its features.  Unified Messaging (UM) is defined as the integration of various electronic messaging and communications media (i.e. email, fax, SMS, video messaging, voicemail, etc.) technologies into one combined interface.  With UM, […]

MaxxConnect SIP Trunking Services is certified for Skype for Business Server

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Microsoft announced that West’s MaxxConnect SIP Trunking service is certified for Skype for Business Server.  Skype for Business Server enables connectivity to the PSTN directly over SIP to provide flexible Unified Communication capability with reduced cost. Certified for Skype for Business Server SIP trunking services help organizations connect their on-premises Skype for Business Server infrastructure […]

How are you evaluating Unified Communications for your business?

How are you evaluating Unified Communications for your business?

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I have attended a couple events at Cisco throughout 2015, and in those sessions the speakers pointed out a shift they are seeing in how the enterprise is consuming or buying IT solutions. Gone are the days where CIOs are evaluating Enterprise Voice as a standalone solution. The CIOs of today are taking a much […]