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UCaaS Security: The 7 Reasons it’s more Secure than you Think

UCaaS Security: The 7 Reasons it’s more Secure than you Think

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Every cloud vendor, especially those providing Unified Communications as a Service (UCaaS), must be steadfastly focused on security. These providers know that any potential breach or outage has a significant negative impact on their clients – for reasons as varied as negative PR to regulatory compliance.  So if that vendor’s security isn’t top rate, they […]

The Impact of Unified Communications in Healthcare

The Impact of Unified Communications in Healthcare

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In the healthcare field, quick and effective communications are critical. The internet and advancements in technology have given physician’s offices, diagnostic centers, and hospitals the ability for improved information sharing, leading to the potential for continued, significant gains in the quality of care provided.  However, there is still room for improvement in communications that unite […]

Customer Service and the Future of PBX Systems

Customer Service and the Future of PBX Systems

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Customers today expect to connect with businesses instantly and in a variety of ways.  They want to ask product questions, follow-up on warranty repairs, or type their comments about your products or services using their smartphone or tablet through the channel of their choice.  It might be via email, instant messaging, social media, or even […]

How Unified Communications can Benefit Disaster Recovery

How Unified Communications can Benefit Disaster Recovery

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So you’re back in the company warehouse, pulling some samples to be shipped, and you suddenly notice water pouring in near the shipping/receiving door due to a burst pipe.  Management offices are on the other side of the building and the only phone nearby is the cell phone in your hand.  What do you do? […]

Which VoIP Phone System is the Right Fit for your Enterprise?

Which VoIP Phone System is the Right Fit for your Enterprise?

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A comparison of Hosted and On-Premises VoIP Phone Systems Selecting a new phone system for your business may seem like an overwhelming task.  However, analyzing several key points of comparison between hosted (off-site) phone systems and (on-site) on-premises systems can relieve the stress of this task and allow your enterprise to make an informed decision […]

Improving Workflows for the Enterprise through Unified Communications

Improving Workflows for the Enterprise through Unified Communications

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One of the biggest complaints I have heard from employees, throughout every company I’ve ever worked with, is how frustrating it is when the workflow process is interrupted, or slows down due to a delay in responses or next steps in the process.  As such, most companies are continually looking for ways to either eliminate […]