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Four Signs you Should Consider Moving to a Cloud-Based Communications Solution

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While many business technologies seem to be racing headlong into the cloud these days, one area that has been slower to change is tele-communications. Whether you’re talking about direct calls between two individuals, conferences between several co-workers, or large-scale webcasts to the entire organization, the communications function is so core to the way business is […]

West IPC to Participate On VCIG Live! Panel

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Bob Wise, Executive Vice President of West IP Communications, will be participating on an industry panel event for the Visual Communications Industry Group (VCI-Group) this Thursday, September 19th, 2013 at 1 pm ET. This interactive session will focus on Unified Communications strategies. Do you need to partner with a single large vendor to achieve your […]

Who is contacting your contact center?

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When most people think of contact centers, they think of consumers calling into sales or customer service agents.  Those same consumers might be chatting with agents on-line, or communicating through any number of different channels.   These are all business-to-consumer (B2C) scenarios, and while they are spot on, many people might miss whole other audiences that […]

Going Green with Unified Communications – Environmental, Public Relations, and P&L Impacts are Positive

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Unified Communications is one of those critical IT initiatives that provide efficiency, flexibility and scalability – but have you stopped to consider how unified communications can be considered a green initiative? Corporate responsibility associated with green initiatives is a core strategy in most global enterprise companies and this requirement has extended to the IT department.  […]

Don’t allow a lack of resources hinder your IT organization

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In a recent survey conducted by ZK Research included in the whitepaper titled Top 10 Drivers of Hosted Communications, 38% of the respondents suggested that the #1 reason why organizations have not yet deployed hosted Unified Communications (UC) is the lack of a trained IT staff.  Wow.  That’s a sobering statistic, isn’t it?  But seriously, […]

Is Recreational Traffic affecting your network performance?

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Chances are that right now, somewhere between 30 to 90 percent of your organization’s WAN capacity is being consumed by recreational traffic.  That means that a significant portion of every dollar spent on your network resources is being wasted.  More than that, business application performance can be severely impacted as well.  So whether it’s the […]