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Concepts of SIP Trunking

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As interest in the Session Initiation Protocol (SIP) has grown, new and innovative applications have been developed. One of these is the SIP trunk, which can be used to connect IP PBX systems with service provider networks, and more effectively replace traditional trunks that are based on Time Division Multiplexing (TDM) technologies. The SIP Trunking […]

Managing the SIP Network

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As deployment of Session Initiation Protocol (SIP)-based systems has increased, so has the need to manage these complex systems. As such, we will be reviewing the different facets of network management and how they apply to the challenge of managing a multimedia network. Network Management for Multimedia Networks Network performance is often an afterthought for […]

Come see us at Enterprise Connect

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The leading enterprise communications and collaboration event is right around the corner, and we’re excited to announce that we will be participating with a gold sponsorship. With over 60 conference sessions covering unified communications, cloud, SIP trunking, mobility, contact centers, social apps, security and video, keynotes from industry leaders, and over 150 vendors represented, Enterprise […]

C-Level execs are turning to the cloud in 2015

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At the end of last year, Forbes published an article based on results from the KPMG study called: 2014 Cloud Survey Report: Elevating Business in the Cloud.  The study is based on 500 interviews with global C-level business executives (CEOs, CIOs, and CFOs) from enterprises with annual revenues between $100 million and over $20 billion, […]

Improve your disaster recovery and business continuity with a virtual PBX

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Just the other day I overheard the company president of a prospective customer discussing their current VoIP phone and internet service with their accountant.  He was dissatisfied with the current cost of service relative to the number of outages they had been experiencing over the past few months.  Construction in the building and surrounding area […]

How Using Business VoIP Phone Systems can Enhance your Level of Customer Service

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Customer service excellence has always been and will always be, one of the most crucial competitive advantages for any business. For example, here are a couple of popular notions regarding good customer service: “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong”. ~ Donald Porter  and “Loyal customers, […]