Leadership in Gartner’s Magic Quadrant
The Gartner assessment, performed by the firm’s communication industry experts, evaluates providers based on the completeness of their vision and their ability to execute. As one of 21 Unified Communications-as-a-Service providers assessed by Gartner for the 2014 report, West is one of only 5 to be positioned within the Leaders Quadrant. We believe that our continued leadership in this industry comes down to 3 basic things: experience, expertise and service that when combined allow us to out-execute our competition in a rapidly evolving market.
What does this mean for our clients?
Understanding of Enterprise Needs
With nearly 15 years of delivering Unified Communications solutions, including voice, data and video, as cloud-based applications and services, West has an unrivaled understanding of the needs of today’s complex enterprise. Our teams work with clients to integrate our processes and knowledge, solving immediate problems and helping them to shape their use of technology to create truly collaborative communications environments.
A Different Kind of Experience
We are not like any ordinary telecommunications company – and that’s a very good thing. Our focus is on our clients, helping them to transform the way their businesses work and to raise the performance of their companies. Our people have an obligation to help our clients thrive as they transition to UCaaS, ensuring that the benefits extend across their organizations. West enables true transformations to occur, creating new sources of competitive advantage for our clients.
The Right Solution for Your Business
West’s Unified Communications solutions include a full portfolio of applications to support the varied communications needs and styles of the enterprise. Our experience tells us that most organizations are best served by a phased deployment of UCaaS tools with tight integration to legacy voice and data environments. West’s solutions are built to do exactly that – enabling clients to achieve faster deployment times and deliver meaningful, positive impact to their organizations.
Providing clients with the confidence that their enterprise communication tools and infrastructure are as reliable, effective, and secure as they should be, West gives our clients full visibility into our network management tools, analysis and ticketing systems. Every aspect of the applications and services West delivers are designed with complete transparency in mind. Furthering the free flow of information, West provides proactive notification of key performance issues from our network operations center, working as an extension of your IT team.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner. Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence. Daniel O’Connell, Bern Elliot. August 28, 2014