Leadership in Gartner’s Magic Quadrant
The Gartner assessment, performed by the firm’s communication industry experts, evaluates providers based on the completeness of their vision and their ability to execute. As one of 20 Unified Communications-as-a-Service providers assessed by Gartner for the 2015 report, West is one of 3 to be positioned within the Leader’s Quadrant.
West believes that our continued leadership in this industry comes down to 3 basic things: experience, expertise and service that when combined allow us to out-execute our competition in a rapidly evolving market.
What does this mean for our clients?
Understanding of Enterprise Needs
With nearly 20 years of delivering Unified Communications solutions, including voice, data and video as cloud-based applications and services, West has an unrivaled understanding of the needs of today’s complex enterprise. Our teams work with clients to integrate advanced processes and hard-won insights, solving immediate problems and helping to shape clients’ use of technology to create the competitive advantage that springs from truly collaborative communications environments.
A Different Kind of Experience
West is unique among today’s telecommunications providers. Our focus is on our clients, helping them transform the way their businesses work and to raise the performance of their companies. Our people have an obligation to help our clients thrive as they transition to UCaaS, ensuring that the benefits extend across their organizations. West enables true transformations to occur, creating new sources of enduring competitive advantage.
The Right Solution for Your Business
West’s Unified Communications solutions include a full portfolio of applications to support the varied communications needs and styles of the enterprise. Our experience tells us that most organizations are best served by a phased deployment of UCaaS tools with tight integration to legacy voice and data environments. West’s solutions are built to do exactly that – enabling clients to achieve faster deployment times and deliver meaningful, positive impact to their organizations.
The move to hosted solutions can be unnerving for some organizations. So ensuring that clients have confidence that their enterprise communication tools and infrastructure are as reliable, effective, and secure as expected is our priority. West provides clients with full visibility into their applications with a full set of management, analysis, and ticketing systems. Furthering the free flow of information, West’s network operations center operates as an always on, always vigilant extension of your IT team.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner. Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence. Daniel O’Connell, Bern Elliot. August 28, 2014