Change is constant, change is inevitable, competition is fierce and every customer interaction counts. An enterprise needs a contact center solution that provides the tools necessary to maximize efficiency, increase productivity and ensure outstanding customer service in dynamic business environments.
With an exciting new update in late 2012, ControlMaxx delivers an even more powerful set of tools that put you in total control of call routing across the enterprise and combined with sophisticated contact center functionality to ensure that incoming callers reach the resources best able to meet their requirements – first time, every time.
World class enterprises must be agile enough to adapt quickly to changing business conditions, handling unpredictable or seasonal call volumes, meeting and exceeding customer service expectations and adhering to corporate governance policies. Traditional telephony and on–premise contact center offerings just don’t deliver the agility and real–time control that an enterprise needs to stay ahead of the pack. ControlMaxx is different – cloud–based, with unlimited scale of users and call handling capacity, it provides administrators and agents the tools they need to ensure excellence in customer service.
Flexibility is key to contact center performance and ControlMaxx’s cloud-based architecture lets you scale it as your needs dictate. Read the complete list of benefits here.
A complete suite of contact center tools is available at your fingertips with ControlMaxx, all delivered in a service package to specifically meet your business needs. Learn more