The right Unified Communications solution can transform your company, empowering the team to work effectively and productively. Today’s voice solutions take simple voice exchanges to the next level, providing multi-faceted communication options that keep pace with your organization. Our voice solutions provide all the tools you need for effective communication, both in and out of the office. We understand that an optimized business communications system is the goal of every organization.
What can West Voice Services do for your Business?
There are several facets that comprise an optimized business communications system – all of which can provide a multitude of benefits to your employees, clients, and vendors. These key benefits enhance your business communications through:
» Integration and Collaboration
West IP Communications’ VoiceMaxx CE integrates a complete suite of Cisco–centric services and applications – such as conferencing, messaging, and presence – integrated with the business tools employees use every day. These tools include: Cisco Jabber and WebEx, Microsoft Office, MS Lync, and Skype for Business.
» Increased Efficiencies
Our VoiceMaxx products provide unlimited calling capacity, both inbound and outbound, over a converged network solution that efficiently utilizes bandwidth and scales to accommodate bursts in calling activity. Using sophisticated call management technologies, calls are routed quickly, according to rules created by you.
» Enabled Mobility
VoiceMaxx CE, West IP’s flagship voice services solution, gives mobile users access to a powerful set of personal call management tools that include: hoteling capabilities, personal conferencing, and mobile client integration. So now your remote and traveling employees can have also have access to all of the enhanced calling features available at the main office.
» Excellence in Service and Support
There is no one–size–fits–all solution. We work with our clients to solve urgent problems, provide training on your customized voice system technology, and help guide your enterprise towards business transformation. Staffed 24 x 7 x 365 by Cisco-certified technicians, our support teams will resolve issues quickly and expertly.
» Reduced Costs
VoiceMaxx and VoiceMaxx CE provide Unified Communications solutions hosted by West IP Communications, leveraging an industry-leading cloud-based infrastructure to drive down the cost of maintenance, deployments, and upgrades throughout the life of your UC deployment.
VoiceMaxx and VoiceMaxx CE both provide customized solutions for any type of user. Whether the user travels the world or works from a single location, there is a solution to meet their specific needs. Regardless of the solution selected, advanced calling tools will be part of the package and unified communications features can be added as needed.
Our Products – Extending the possibilities of Voice Services
Hosted or Hybrid Voice – VoiceMaxx and VoiceMaxx CE
Our advanced hosted voice solution delivers fully-managed voice services and on–demand applications without requiring an on–site PBX. What’s delivered to you is a robust, scalable, and transparent communications infrastructure – including full PBX functionality, advanced call management tools, and leading edge Unified Communications features – minus the hassle of managing it yourself.
VoiceMaxx CE is our premier voice services solution based on the Cisco Hosted Collaboration Solution (HCS) platform. It provides a combination of benefits that improve enterprise collaboration and efficiency. Hosted in West’s datacenter, VoiceMaxx CE drives down costs – in comparison to on-premises solutions – and provides a highly flexible solution supporting various communication methods. Moreover, VoiceMaxx CE integrates with other available UC components, and can be customized for users based on their business roles and requirements.
SIP Trunking – MaxxConnect IP Trunking
MaxxConnect SIP Trunking solutions extend the value of your existing hardware investments by providing hosted voice services without costly new infrastructure or equipment upgrades. MaxxConnect is delivered over virtually any MPLS network, providing the efficiency and economic benefits of network convergence and eliminating the need for local PSTN gateways and costly PRIs. Implementing MaxxConnect is also the best way to prepare for a migration to a cloud-based voice solution down the road.
Mobility – Mobile Connect
For VoiceMaxx customers who need to extend the reach of their corporate communications to mobile employees, Mobile Connect delivers a powerful set of features that unites the services of desktop handset service with a user’s mobile phone, allowing for single-number contact. Mobile Connect empowers mobile phones with all of the outbound calling features of desk phones, such as access to company directories, 4-digit on-net dialing, low-cost international calling, and touch screen access to play and delete voicemail.
Tools for Remote Workers – Virtual Office
Virtual Office allows remote workers to connect to their corporate infrastructure from their home or small offices, making them extended members of both the data and voice network. Furthermore, Virtual Office data connectivity allows for secure Virtual Private Networking (VPN), providing remote employees access to corporate data resources such as applications, databases, email, and file repositories. Using their own broadband internet access (cable, DSL, satellite, etc.) remote workers will have greater access to the resources they need, allowing for greater efficiency and productivity.
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