Technology to drive customer service
Organizations that have customer-facing contact centers are often hindered by the limitations of traditional communications technology – their call volume is capped, their abandon rate is high and their bottom line is affected.
That is where we come in – our ControlMaxx Contact Center platform is a cloud-based, market-hardened solution designed for flexible contact centers with dispersed locations and/or call agents.
A cloud-based communication solution like ControlMaxx provides a scalable, powerful infrastructure for contact centers that removes scalability, transparency and performance limitations. Further, we deliver a hosted contact center application that intelligently routes calls to reduce holding times and provides levels of monitoring, recording and analysis unavailable in traditional systems.