Technology to drive customer service

Organizations that have customer-facing contact centers are often hindered by the limitations of traditional communications technology – their call volume is capped, their abandon rate is high and their bottom line is affected.

That is where we come in – our ControlMaxx Contact Center platform is a cloud-based, market-hardened solution designed for flexible contact centers with dispersed locations and/or call agents.

A cloud-based communication solution like ControlMaxx provides a scalable, powerful infrastructure for contact centers that removes scalability, transparency and performance limitations. Further, we deliver a hosted contact center application that intelligently routes calls to reduce holding times and provides levels of monitoring, recording and analysis unavailable in traditional systems.

West IP Communications solutions for expanding contact centers: