The global financial services industry manages vast amounts of information through branches and call centers or through unattended Web, ATM and phone channels. Their objective is to achieve profitable growth at an acceptable risk, and they are harnessing communication technology to achieve it.
Financial institutions today face a convergence of communication challenges unlike any other time in the recent past. Just as they realize that customers are still walking into the branch to conduct business, they also find that their current communications technology infrastructure will not support additional functionalities.
We understand that the branch of the future will demand even more from its network, and knows that clear voice and video, along with collaborative tools, will become a necessity in a financial institution’s toolkit. Also, with corporate mergers and acquisitions in the financial space, we have positioned ourselves to help IT directors faced more and more with the technological challenges that come with branch expansion.
West IP Communications makes it easy to connect numerous branches to each other in a way that allows for scalability in the future. Using Unified Communications applications hosted on a cloud-based infrastructure, we allow branches to effectively manage their communication efforts, while providing the ability to easily integrate new branches into the network.
West IP can:
- Improve the responsiveness and efficiency of operations at the financial institution’s on-site inbound contact center, as well as establishing a virtual contact center capability and an outbound contact center
- Enhance collaboration and reducing travel costs for internal meetings, training, and technical support through integrated communications solutions
- Boost productivity by allowing FIs to consolidate voicemail, email and faxes in a single unified inbox
- Provide Unified Communications capabilities to all personnel
For smaller financial institutions this means the ability to communicate with the precision of an enterprise, while UC allows larger banks to simplify communication between locations, allowing for improved customer service.